Terms of Use & Conditions

Welcome to Velvet & Co. By accessing or using our website and placing orders, you agree to be bound by the following Terms of Use. Please read them carefully before using our store.

1. General
These Terms of Use apply to all visitors, users, and customers of Velvet & Co. ("we," "us," or "our"). By accessing our website or making a purchase, you confirm that you are at least 18 years of age and agree to comply with these terms.
We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new terms.

2. Products
All products offered on our website are subject to availability. We reserve the right to discontinue any product at any time.
We make every effort to display product colors, textures, and details as accurately as possible. However, we cannot guarantee that your device's screen will reflect the exact colors of our items.
Velvet & Co. reserves the right to limit the quantities of any products or services we offer.

3. Pricing & Payment
All prices are listed in [YOUR CURRENCY] and are subject to change without notice. We reserve the right to correct any pricing errors, even after an order has been placed.
We accept the following payment methods: [LIST YOUR PAYMENT METHODS — e.g., Visa, Mastercard, PayPal, etc.]
By submitting your payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.

4. Orders & Contract
Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. An order is confirmed only when you receive a shipping confirmation email from us.
We reserve the right to cancel orders in cases of:

Pricing or product description errors
Suspected fraudulent activity
Product unavailability

If your order is cancelled, you will be fully refunded within 5–10 business days.

5. Shipping
All orders are shipped internationally. Delivery times and shipping costs vary by destination and are calculated at checkout. Please refer to our [Shipping Policy] for full details.
Velvet & Co. is not responsible for delays caused by customs, carriers, or circumstances beyond our control.

6. Returns & Refunds
We want you to love what you ordered. If you are not satisfied with your purchase, please refer to our [Refund & Return Policy] for eligibility, timeframes, and instructions.
Items must be returned in their original condition — unworn, unwashed, and with all tags attached.

7. Intellectual Property
All content on this website — including but not limited to logos, images, text, graphics, and designs — is the exclusive property of Velvet & Co. and is protected by applicable intellectual property laws.
You may not reproduce, distribute, or use any content from this website without our prior written consent.

8. User Conduct
By using our website, you agree not to:

Use the site for any unlawful purpose
Attempt to gain unauthorized access to any part of our systems
Submit false or misleading information
Engage in any conduct that could damage, disable, or impair the website

We reserve the right to terminate access to any user who violates these conditions.

9. Limitation of Liability
To the fullest extent permitted by law, Velvet & Co. shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products, including but not limited to loss of revenue, data, or business opportunities.
Our total liability in any matter related to our products or services shall not exceed the amount paid by you for the relevant order.

10. Privacy
Your use of our website is also governed by our [Privacy Policy], which is incorporated into these Terms by reference. By using our website, you consent to the collection and use of your information as described therein.

11. Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of [YOUR COUNTRY/STATE], without regard to its conflict of law provisions.
Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in [YOUR CITY/COUNTRY].

12. Contact Us
If you have any questions about these Terms of Use, please contact us:

📧 Email: [YOUR EMAIL]
🕐 Support hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT-3)
🌐 Website: [YOUR WEBSITE URL]

By continuing to use our website and services, you acknowledge that you have read, understood, and agreed to these Terms of Use.