Contact Us

We'd love to hear from you!
Whether you have a question about your order, need help with sizing, or just want to say hello — our team is here for you.

📩 Get in Touch
The easiest way to reach us is by email. Fill out the form below or send us a message directly at [YOUR EMAIL] and we'll get back to you as soon as possible.

🕐 Support Hours
Our customer support team is available:
Monday to Friday — 9:00 AM to 6:00 PM (GMT-3)
We aim to respond to all inquiries within 24–48 business hours.

📦 Order Inquiries
For questions about your order status, shipping, or tracking, please have your order number ready when you contact us — it helps us assist you faster!

🔄 Returns & Exchanges
Need to return or exchange an item? Please visit our [Refund & Return Policy] page for full instructions before reaching out.

📱 Follow Us
Stay connected and be the first to know about new arrivals, exclusive deals, and style inspiration:

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At Velvet & Co., every message matters. We're committed to making your experience as smooth and stylish as possible. 🖤