Shipping Policy

Shipping Policy — Velvet & Co.
Last updated: June 2026
Thank you for shopping at Velvet & Co. Please read our shipping policy carefully before placing your order.

Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day.
You will receive an email confirmation once your order has been shipped, including your tracking number.

International Shipping
We ship worldwide. Shipping rates and estimated delivery times vary by destination and will be calculated at checkout.
DestinationEstimated DeliveryShipping CostUnited States & Canada7–15 business daysCalculated at checkoutEurope8–18 business daysCalculated at checkoutAsia & Oceania10–20 business daysCalculated at checkoutRest of the World12–25 business daysCalculated at checkout
Delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons.

Customs, Duties & Taxes
Velvet & Co. is not responsible for any customs fees, import duties, or taxes applied by your country upon delivery. These charges are the sole responsibility of the customer. Please check with your local customs office for more information before placing your order.

Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your delivery status directly on the carrier's website or through our tracking page.

Address Changes
We are unable to change the delivery address once an order has been dispatched. If you need to update your shipping address, please contact us within 24 hours of placing your order at [YOUR EMAIL].

Damaged or Lost Packages
If your package arrives damaged, please refuse delivery if possible and contact our customer support immediately with photos of the damage. If your package is lost in transit, please reach out to us and we will work with the carrier to resolve the issue.

Cancellations
Orders can be cancelled at any time before dispatch. Once an order has been shipped, please refer to our [Refund Policy] for further assistance.

Contact Us
For any shipping-related questions, please reach out to our support team:

📧 Email: [YOUR EMAIL]
🕐 Support hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT-3)